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Our family of 5 planned a cruise to Cozumel for 8 months. OUr oldest goes to high school in a different city and we only see her maybe once a week, so this was our chance to finally be together. We booked excusions (not through the ship), researched both of our ports...
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h.kitchener
h.kitchener

Ah! The continuing joys of going on a cruise with small children. By the way, when you dock at some foreign port you can usually explore the town and surrounding area on your ...

2.7
I liked
  • Waitstaff
  • Cabin steward
  • Housekeeping
I didn't like
  • Customer service post-cruise
  • Guest services
  • 50pp credit for complete itinerary change
#1392346
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This was our first cruise, 'Netta Trahan and Gregory Trahan. We depended on Carnival Cruise employees to tell us what we need to board, I was told that I could use my DL, when we got there to board I was told that I could not go without my Birth Certificate, we where...
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Anonymous
Nikmik

How old are you??? This was not a communication problem with Carnival and completely YOUR fault. It is your responsibility to know what documents you need when traveling anywh...

#1395816
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THE numbers here are disgusting over 300 complaints and only 4 resolved is frightening; however my cruise where I am taking over 100 people have not yet sailed, we are on the Vista in April and this is m 4th cruise which every year gets bigger and bigger. Carnival...
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Anonymous
M mcbeth

Carnival.com

Anonymous
Allan kearse

I have sail with carnival four times each time I enjoyed my experiences on Carnival but recently some issues involving the farragut and friends reunion leaving April 29th on t...

I liked
  • All other cruises
I didn't like
  • How they handled the situation
#1205515
Reply to reviews
for the price that I paid for the cruise I expected a little bit more and different this was my first cruise I've ever taken the very first day that we arrived I took a shower I had to flood I had water going everywhere after that I had toilet problems for 2 days yes...
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#1389629
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It must happen on other cruise ships, My wife left a pair of pearl earrings at the base of a lamp the day of departure, simply forgot to put them on. She noticed while still in their parking lot. We immediately notified ship’s personnel but the earrings were already...
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Anonymous
Anonymous

Actually, it is quite difficult to return left behind articles. That is the reason that the announcer asks people multiple times to check before you leave.

#1391729
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Carnival Victory 12-15 Oct 2018. Platinum- so I’ve been cruising for a while and seen carnival change over the years. Drink package is limited to 15 drinks in 24 hour period. Even if you drink 5 in a.m. 5 in afternoon and 5 at night with water and sleep in between....
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Anonymous
Anonymous

if you need more than 15 drinks in a 24 hr period, you may have an alcohol problem...

3.6
#1385452
Reply to reviews
First of all, the ship ride was rough. My friends and I was sick from the rough sailing in the beginning of the first two days. The room servant never changed our sheets. The reason I know this is because I spilled an ink spot on my sheets which was there the entire...
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Anonymous
Annoyed

They are room stewards, NOT SERVANTS. How disrespectful. And shame on you for removing tips. Stay at home next time and wash your own sheets more than once per week.

Anonymous
Nikmik

On a ship, resources, such as water and electric are limited, therefore, if you'd like your sheets laundered (things happen) , you leave them on the floor, or they get washed ...

2.6
I liked
  • Guys burgers
#1381615
Reply to reviews
When I booked the captain suite I was told this room is amazing and it was extra special. Wow when we arrived in our room our refrigerator was broken had to get us a new one and my bag was missing I asked about this several times until I had to hunt it down at 10pm....
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Anonymous
Nikmik

Shame on you for letting your mother sleep on the sofa bed! I'd sleep in a deck chair first

3.2
I liked
  • Our room steward was amazing
I didn't like
  • Guest services on the ship and customer service at corporate
#1377475
Reply to reviews
Looking forward to a much needed vacation, my daughter and I missed the Glory, sailing out of Miami. In every effort not to miss our flight out of New York's JFK for 8:05am, on August 11th; we arrived at 5:30 am. What transpired thereafter remains a mystery. The flight...
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sandralynndavis
sandralynndavis

Never, never, never fly the day of departure unless you booked a package. Now you know.

Anonymous
Durpa

So you expect a refund or credit from a company THAT DID NOTHING WRONG?! What kind of low life sleeze ball are you?? I would say there’s a chance at a credit if the cruise lin...

2.9
#1334683
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Carnival Cruise Line - Carnival Sunshine Nightmare August 6 2018

Carnival Cruise Line - Carnival Sunshine Nightmare August 6 2018
Carnival booked our party of four into a room for two. They placed a rolling rollaway bed and mattress on the floor for the third and fourth persons. We are now complaining for six weeks to deaf ears at Carnival. That is my grandson setting on the floor next to the crew rolling rollaway bed and mattress on the floor that Carnival put in our stateroom.
1.7
Details
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Customer service
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Exchange, Refund and Cancellation Policy
Facilities and Services
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Quality of Accommodation
Quality of Food
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Port Canaveral,Florida
#1374719
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