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Booking number: #4JP M73 Dear Carnival Cruise Line, I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into her grandmothers life by fulfilling a desire she (Grandma) spoke of numerous times. That is to go on a cruise with the...
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Anonymous
Anonymous

Looks like the public disagrees with you.

Anonymous
Anonymous

How can you travel anywhere without proper documentation? What were y’all thinking? Despite being a senior citizen, there are tightened rules on travel, along with everything ...

1.5
#1414073
Reply to reviews
New Year's Eve departure and it was my husbands birthday! We were missing one bag, when we arrived at the port, and it contained my birth certificate, LOST! We were hopeful that D/L and Gun carry permit, would be sufficient identification. We were sent to a Supervisor...
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Anonymous
Anonymous

so you want the cruise line to violate federal laws because YOU made a mistake and placed the one item you needed (birth certificate) in your checked luggage that was lost??? ...

Anonymous
Nikmik

100% lie...you ALWAYS show your paperwork to customs on your return. Unless you have an enhanced DL ...and only some states do, you better have a birth certificate. Period. Yo...

1.0
I didn't like
  • Failed to honor already paid certificate
#1448993
Reply to reviews
On the bus ride from Fort Lauderdale airport to Conquest Cruise ship on November 24th, 2018 my wife and myself were lock in the he bus at the time we arrived at the dock. The bus was running and we were locked inside and unable to get out of Bus. Bus driver would not...
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Anonymous
Anonymous

I just don’t see how people get on cruise ships. I know, I know, a lot of people have a great time with no problems. I just don’t feel that lucky, and can’t get past putting m...

Anonymous
Anonymous

Apparently, Carnival cares less about the people they take thousands of dollars from than continuing to work as a cruise line.

3.4
#1413143
Reply to reviews
Our family of 5 planned a cruise to Cozumel for 8 months. OUr oldest goes to high school in a different city and we only see her maybe once a week, so this was our chance to finally be together. We booked excusions (not through the ship), researched both of our ports...
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Anonymous
Anonymous

I’d probably just be so thankful to make it back safely and not sick with the throw up bug that I would just call it a wash! I’d never book a cruise, especially a bargain crui...

h.kitchener
h.kitchener

Ah! The continuing joys of going on a cruise with small children. By the way, when you dock at some foreign port you can usually explore the town and surrounding area on your ...

2.7
I liked
  • Cabin steward
  • Waitstaff
  • Housekeeping
I didn't like
  • Itinerary change
  • Limited excursion options for young children
  • 50pp credit for complete itinerary change
#1392346
Reply to reviews
Carnival Cruise Line - Upset
First let me say I love Carnival cruise and never had a problem. Until now. This is like my 5th cruise and I always book a grand suite but this time I booked a grand vista suite it was like a $1000 more because it was to have this great veiw its right at the very front...
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Anonymous
Nikmik

Although your complaints are valid, please spend more money on education and less on cruising. Your grammar and spelling is atrocious.

#1402889
Reply to reviews
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Carnival Cruise Line in Galveston, Texas - Carnival destroy’s your property!!!!

When I checked my bag, the idiot loading it decided to take my binoculars apart ( I assume to check for it being some sort of liquor container) and took one of the lenses off. I would have been fine with it but the didn’t put the lense back on. Now I have a useless pair of binoculars. When I tried to get it addressed at guest services, I was told by their supervisor Annya Sanchez that it was not their problem. I have never been treated this rudely and will never go on another Carnival cruise because of it. If you cannot expect your belongings to come through their check points in one piece then let your passengers know this. I spent over $5000 dollars on their cruise. You think they could at least not destroy my property.
1.2
Details
Additional Fees
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
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#1429033
Reply to reviews
Having problems changing names over had an occurrence where original people couldn't go, Customer service can't help us with a problem willing to pay extra fees or services to get solved want to talk somebody in charge where we could figure out a solution because...
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Anonymous
j bishop

Best of luck to you! They don't care, if they have your money and you are out. They are not helpful at all! You will wait on hold for extended period of times! They are hopefu...

1.0
#1446648
Reply to reviews
It must happen on other cruise ships, My wife left a pair of pearl earrings at the base of a lamp the day of departure, simply forgot to put them on. She noticed while still in their parking lot. We immediately notified ship’s personnel but the earrings were already...
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Anonymous
Anonymous

Actually, it is quite difficult to return left behind articles. That is the reason that the announcer asks people multiple times to check before you leave.

#1391729
Reply to reviews
Booking # 4LNH98 & Booking #4LNJ66 Myself along with my family made our deposits in September 2018 for a Carnival cruise scheduled for April 2019 on the Carnival Liberty departing from Port Canaveral (Orlando) Fl; however, due to the unforeseen events of the following...
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Anonymous
Vik

Good luck with that. In 2017 there was Hurricane Irma landed in FL on 9/10/17. Our cruise was scheduled for 9/16/17. One of the destination we were going is Puerto Rico, the w...

#1405080
Reply to reviews
This was our first cruise, 'Netta Trahan and Gregory Trahan. We depended on Carnival Cruise employees to tell us what we need to board, I was told that I could use my DL, when we got there to board I was told that I could not go without my Birth Certificate, we where...
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Anonymous
Nikmik

How old are you??? This was not a communication problem with Carnival and completely YOUR fault. It is your responsibility to know what documents you need when traveling anywh...

#1395816
Reply to reviews