Carnival Cruise Line

1. first I'd like to start with how negative and rude the staff. Because I'd like to say that we were up on the 10th floor or the 11th smoking in the back of this ship and the sut that come out of the smoke stacks ruined 90% of my clothes they washed them but they didn't all come out I didn't notice them really good until I got home they did compensate me for one shirt my shoes were ruined they didn't compensate me for that they said I didn't tell the woman on the phone well she didn't give me a chance to tell her everything she just told me to place it in the bag and they would wash. 2. As I was sitting up for smoking one night every night this is the 2 complaints in one first of all they would come up at 6:30 every night and clean saying that they had to clean up the set so y'all were aware or they were from where of the issue and I knew it when I went down and complained they act like they didn't know what I was talking about but two they made us leave at 6:30 every night our accommodations were to go into midship Midway where there was minimum room above the projector room they watch the movies and everybody piled in there from that end which gave very few accommodations but I wasn't able to walk over there I had my scooter and it was at the room my fiance had my key he was down getting a drink because the bartender never came up or later and took any orders and when I did it was every two to three hours so that's another complaint we have never complained about Cruise the cruise or any problems except for the Wi-Fi but this cruise ship is horrible the staff is rude they're not happy they complain the whole time to the you know people babe go back to my I'm a very upset because they pushed me the guy comes up in a white suit and one of them little walkie-talkie things and says you have to move to other side I said I can't I can't walk that far he says you need to go now I said I can't my fiance will come take me when he gets back no you go now we clean and I said told him if he wanted to carry me over there that was fun I would go but I wasn't going anywhere until then one of the passengers was pushing her mom in a wheelchair that got hurt said she would take her mom over to the other side come back get me and take me another passenger did this is unacceptable I'm so upset about that more than anything yet they stated that they would accommodate any special needs that was a lot I never had anyone ask me or do anything for me okay number 3. half the time I ordered mud slides which is made with chocolate and cherries I wouldn't get the cherries or I wouldn't get the chocolate or I wouldn't get them both and I was told they were out we would order mojitos half the time we didn't get them little green leaves oh we're out or a lime or out you order a special drink oh you got to go to the such and such fifth floor and get it you know it's it's ridiculous. 4 they closed the bars between 9:30 and 10:00 and every night except one and it would close about 12:30 or 1:00 every other cruise we were on didn't shut down until 1:30 to 2:30 or whenever people quit drinking y'all lose a lot of money doing that it's ridiculous we come on there to relax and if we want to drink up till 3:00 in the morning we should be able to. 5. As I stated also there was no waiters after 6:30 we were told that they knew were needed in the dining area so no waiters after 6:30 so when we wanted to drink somebody had to go get them on another floor that's ridiculous we come on there to be waiting on not to have to go I didn't get them ourselves and during the day when we did go and get a drink you waited 30 minutes in line because everybody's down there getting a drink. 7. Another big big issue was the drinks for watered down enough that they gave some people their some money back on their drink packages and also we would take our drinks down there and complain and then say oh well it let me put two more shots they know they didn't put them shots in there they would get her glass go make our drinks turn their backs on this and then give them to us get upstairs and sit down take a drink and it taste like water that's unacceptable big time we pay a lot more for the drink package then we do for the trip and in that case I'll buy my own liquor if they're going to water it down to the point where we can't enjoy it that's crazy my fiance drinks a lot I don't so that takes you that if I can drink 10 to 12 drinks a night or a day which is all my drinks except maybe a coffee in the morning that tells you something's wrong because I would be drunk as a dog if they were actually putting those shots of liquor in those drinks! 8. As I stated they took us made us leave the smoking section at 6:30 every night Thursday morning I complained so much that they can't came up and told us they weren't going to shut it down until 1:00 and I told him I appreciate it but why couldn't they do that to begin with when we asked why it was coming out most of the staff would say the cleaning people oh that's because it doesn't get cleaned as it should no staff okay they shouldn't tell us that but we knew that and that's oh my God that's just really unacceptable after finding out that one of the smoke stacks caught on fire already on a carnival Cruise.. I'm so upset with all this that if this isn't made right we will start cruising with Norwegian along with my fiance's boss and his son and his daughters all them done said that carnival has gotten so bad they've already started cruising with other Cruise lines I do have a to Australia booked with Norwegian round trip airfare travel expenses and all all the accommodations I need even an accommodation for a room without an extra expense just to cruise my first time with them but we've stuck with carnival and and we ranked up to get going being gold whatever that means and it means a lot to us that we've never had a problem we're finally there but this right here maybe the end of us cruising with carnival..9 also I tried to use room service they say that they would deliver your stuff to you know what the smoking or wherever we was at so people are ordering their food and getting it delivered to where they were sitting and I tried that well they claim there was no money on the account and say that because there was no money on our account they couldn't give us room service that's not true we have done it before Mark didn't put money on it but when we got ready to leave they charged us and and we paid the bill so I'm very upset about all this together and I as others and I can give you five names right now that says that they it was their first cruise and it's terrible it is terrible that people on their first cruise said they'll never cruise with carnival again and I'm sad for y'all I do understand staff is low but my God especially for me disabled I'm so upset when I was demanded that I get up and walk across the ship to accommodate them cleaning where they could have waited 3 hours like they did Thursday night because at 6:30 everybody's just coming back from lunch or going in and coming out there to smoke we don't have much of a space anyway in a smoking section and yet they came and tried to take one of them away that's not going to happen I want Cruz where I'm not accommodated but I will not Cruise when I am disrespected in my disability I did and will look into filing a complaint with the disability board if this ain't made right because that man impeded on my disability where he had no right to demand I go and walk over there I guess because I use a cane also but I brought my chair up there and Mark took it back for me I just feel ashamed using it you know so I try to minimize it I can walk a short distance but I cannot walk all the way across that ship that is why I got the chair I also have one at home because I'm 90% disabled but the way that man spoke to me was just unacceptable I will not be disrespected in my disability thank you for your time I do hope you read and respect my feelings my objections of disrespect for my disability the money we spent on the cruise for the clothes the drink package and yet we feel like y'all took advantage of every bit of it as we stated if this isn't made right we will never cruise again. Might I add for the last thing I'm very upset that when we turned in all our clothes to be washed and my shoes and we got them back and we called downstairs and told them about the ones that didn't come clean my shoes didn't come clean and they was too I was told that they couldn't accommodate me well that woman that caught up to the room to ask me you know or that I spoke to she didn't call her I called her she asked me what was damaged I told her started to tell her I got a three or four things out she said go ahead put it in the bag set it out now and they would wash them in the end that we'd go from there it for the things that if they didn't come clean so I just went and stuck everything in her that was damaged they do admit the shoes come clean because when they give them back they apologize they didn't come clean but they couldn't compensate me because I didn't put it on the I mean I didn't tell the woman well she didn't give me time to tell her she was in a hurry to get me off the phone to start with I had to wait about 5 minutes for her to pick up the phone and customer service before I even got somebody to answer to start with so those are my main concerns I do hope that we can resolve these issues. I tried to download pictures of the clothes in my shoes that were damaged and it said you don't support the file also we had the receipt for the clothes that we bought unfortunately I threw away the receipts after we got home from Walmart but I do have a bank statement for what we spend at Walmart for everything. Thank you for your time! User's recommendation: I would have to say until this 5th Cruise I've never cruised with another line but I have never had a problem with carnival I would ask that you give them a chance as we told other people because carnival has always made any complaint we had which is really only about Wi-Fi all right