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My wife and I booked a 3 day cruise to the Bahamas, booking number 9RL2D8 sailing on the Carnival Liberty 1 /18 thru 1/21/2018. We had to cancel our cruise due to an untimely death of our dear brother. This death left my wife distraught and unable to cruise at this...
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4.9
#1168340
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I recently booked a cruise 2 days ago. I've cruised before; however, before I was linked with my ex boyfriend. I explain to the representative/travel agent on my first call that this person shld no longer appear on the account with me at the time of booking. She...
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1.0
#1166667
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I am a travel agent booked my self and the rest of my family on the Carnival Paradise sailing JAN 02, 1018...BOOKING 9KCOJ3....due to medical problem and can be proved with documentation from my doctor, I can't make it on the cruise so I asked only me from one cabin to...
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Anonymous
Anonymous

That is why they offer travel insurance. Which clearly you declined to purchase. Complaint dismissed!

I liked
  • Excellent
#1150663
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Carnival Cruise Line - Ask Refund funds due to my mom passed away
Carnival Cruise Line - Ask Refund funds due to my mom passed away
Carnival Cruise Line - Ask Refund funds due to my mom passed away
1/3

Carnival Cruise Line - Ask Refund funds due to my mom passed away

Carnival Cruise Line
#1156305
I had to cancel my cruise from October 30th to November 4th because my mother passed away on October 23rd and I had to travel to Korea. I have attached the death certificate and airline ticket. Could I get a refund or credit back to reschedule the trip? Thank you.
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Carnival Cruise Line - Nightmare

Carnival Cruise Line
#1107930
1.1
Details
Booked a cruise we did not get do to storm . Carnival now says they can only give a partial credit not a refund.This company is terrible and i will never do business with them again.
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
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Value for money
Website
Carnival Cruise Line - REFUND OF PENALTIES
1/1

Carnival Cruise Line - REFUND OF PENALTIES

Carnival Cruise Line
#1104959
Booking # 8DN7B6 Booked on the Facination Sale date: 12/3/17. Booked under: Hazel and David Melbourne Here is proof of who I am and my address. I am a long time loyal platinum customer of carnival. I was affected by hurricane Irma. I will greatly appreciate a full refund. Thank you for looking into this matter.
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Carnival Cruise Line - No refund

Carnival Cruise Line
#1065122
1.0
Details
WE bought insurance in case we had to cancel and when we had to cancel they claimed all of our deposits and insurance was no refundable never had a contract What a rip off
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
My mother and I booked a cruise for the week after Thanksgiving. Unfortunately, we had to cancel it in September. My mother paid for her portion with gift cards. After the cruise was cancelled, the giftcards were supposedly mailed to my OLD address (though I had long...
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#1147017
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I was on carnival cruise iminagation booking # Nadine Garcia VIFP Club® #: 927085217 I last traveld with carnival in 2003 and I can say I am so upset right now since Friday on a 3 day cruise , I posted $500.00 on my account my traveling companion was Donna harte she...
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1.2
I didn't like
  • Customer service is a joke
  • Ship policies not followed
#1146761
Reply to reviews
Filed against : Carnival Corporation 3655 NW 87 Ave. Miami FL 33178 Complaint Description: Went on a cruise 10/13-10/16/2017 and still have not received the unused portion of funds left on my account. There was a refund due to me. I have called and was told that the...
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3.5
#1142875
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Reference # IC-SS-0409-2016-93...I AM REQUESTING FOR CONSIDERATION FOR CRUISE CREDIT FOR MYSELF AND A GUEST.I WAS SCHEDULED FOR A CRUISE ON APRIL 19,2016, BUT UNFORTUNATELY WHEN I ARRIVED AT PORT TO BOARD SHIP MY BIRTH CERTIFICATE WAS MISPLACED, AND WERE NOT ALLOWED TO...
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Anonymous
Anonymous

So in other words, you believe that your personal negligence and irresponsibility deserves a free cruise?

#1138137
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Contacted carnival losf property in U.S.A. and Sydney at 11.30 am on day of disembarkation before new passengers got in to the cabin got the run around end result being 3 months later and still have not had an answer from Carnival even though travel agent followed up...
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2.6
#1118874
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Just returned from my 3rd and absolutely last Carnival cruse. I understand having to deal with TSA but having to show my boarding pass 6 times to Carnival employees is completely excessive. I made an appointment for boarding between 2 and 230 pm. It was 330 when I...
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2.1
I liked
  • Guys burgers
I didn't like
  • Being singled out because i vape
#1118385
Reply to reviews
September 19, 2017 Alan Fox Chairman & CEO Vacations To Go 5851 San Felipe Street, Suite 500 Houston, TX 77057 Arnold Donald, CEO Carnival Cruise Lines Corporate Headquarters 3655 NW 87th Avenue Miami, FL 33178 Dear Mr. Fox and Mr. Donald: I am writing regarding the...
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Anonymous
gmcjhill

This issue has been resolved after months of asking for my money. I personally will never take a Carnival Cruise. Their names state it all. They have a carnival like atmospher...

1.0
I didn't like
  • Poor customer service
#1117677
Reply to reviews