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Carnival Cruise Line - Handicap room inadequate

The bed was a rollaway which moved all the time, and made impossible to rest at night. For a handicap person was very hard to go in and out the bed and get dressed.
#1382531
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Elma Suljic, the Spa Manager on Carnival Conquest is incredibly rude. I booked a spa appointment on port day and specifically asked if there would be any specials on the sea day. I was told no, that all sea day services are full price. Lo and behold, on sea day they...
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#1382230
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First of all, the ship ride was rough. My friends and I was sick from the rough sailing in the beginning of the first two days. The room servant never changed our sheets. The reason I know this is because I spilled an ink spot on my sheets which was there the entire...
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Anonymous
Nikmik

On a ship, resources, such as water and electric are limited, therefore, if you'd like your sheets laundered (things happen) , you leave them on the floor, or they get washed ...

2.6
I liked
  • Guys burgers
#1381615
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I had a rollaway bed moving all over the room. Almost impossible to get in and out the bed. I complained and was the last day when they tried to offer a bed. They should have mentioned those details when the room was booked if they did not have the proper equipment for...
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3.1
I liked
  • Food anf service
I didn't like
  • Bed and room
#1380168
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When I booked the captain suite I was told this room is amazing and it was extra special. Wow when we arrived in our room our refrigerator was broken had to get us a new one and my bag was missing I asked about this several times until I had to hunt it down at 10pm....
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Anonymous
Nikmik

Shame on you for letting your mother sleep on the sofa bed! I'd sleep in a deck chair first

3.2
I liked
  • Our room steward was amazing
I didn't like
  • Guest services on the ship and customer service at corporate
#1377475
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Carnival Cruise Line - Carnival Sunshine Nightmare August 6 2018

Carnival Cruise Line - Carnival Sunshine Nightmare August 6 2018
Carnival booked our party of four into a room for two. They placed a rolling rollaway bed and mattress on the floor for the third and fourth persons. We are now complaining for six weeks to deaf ears at Carnival. That is my grandson setting on the floor next to the crew rolling rollaway bed and mattress on the floor that Carnival put in our stateroom.
1.7
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
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Value for money
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Port Canaveral, Florida
#1374719
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We took cruise tour on Carnival Triumph. This boat is very old. Sewer system did not work well in my stateroom. Each day when I took shower, water would accumulated in shower area for few inches high. I called stateroom service person. They brought plumber to fix the...
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#1374128
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Where do I start from the beginning!!! I was fifteen minutes late and explain to guest services I could not push my luggage up the boat because I have a broken back. They said I have to, they couldn't help me. Three days went by before we seen the steward. I upgraded...
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1.0
#1365494
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On sept 20th 2018 i boarded ship and a porter assisted me with baggage. Later that day i decided i wanted to capture some footage with my Gopro 5 hero only to find out it was stolen by a carnival employee. I went to service desk only to have the security team turn my...
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2.1
#1364962
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Left Baltimore on Sept 9 in the Pride for my first Carnival cruise. I am not a novice; I have at least 16 cruises on Princess. I am a recent widow and this was my first trip without my husband. We were scheduled for a 2.5 day stay in Bermuda but due to Hurricane...
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1.9
I liked
  • Food and most of the staff
I didn't like
  • Excursion booker on carnival
#1362130
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