Carnival Cruise Line

I just returned from a sailing on the Carnival Venezia.
We are a cruising family; all of us have at least gold status and some higher. Between the four of us, we've spent over 200 nights on Carnival.
We pay our gratuities and then some, tip every server, use Carnival excursions, and gamble heavily on board. One member of our party had nearly 60,000 in play points on this cruise.
Needless to say, we spend a lot of money with Carnival and have spent a lot of time with Carnival.
I have never been treated with such disrespect and encountered such disorganization on a cruise ship.
1. We paid for premium internet and the app for communication on board; however, each day at least one person in our group needed to uninstall, reinstall, and visit the service desk to restore these functions. We were told there was an issue, and emails were sent to the developer of the apps, but I think that was just a BS line.
On-board internet only worked on half of our days.
2. The photo store lost our photos, miraculously found them on the last day, and since there was no time to really look at them as we were disembarking hard, sold us on buying a large package. However, when we received the prints, they were the wrong pictures, and they were hastily put into an envelope and damaged.
3. I reported my watch missing from my cabin but could not get an investigation or report number.
4. Even though we arrived at our reserved dining time, waits were frequently an additional 45 to 90 minutes (while traveling with two children).
5. I witnessed crew and passengers in shouting matches multiple times, especially disembarking at ports, and at our return to New York, which was not unexpected given that at times we were delayed hours leaving the ship. Sometimes due to efficiency, sometimes due to failed equipment, including the gangway. I can excuse delays; I can't excuse professional people swearing in front of my children.
6. My fiancé had money stolen from her at the casino. Even though multiple guests witnessed and corroborated the story, the casino staff said they needed time to investigate, and even with cameras blanketing the casino and eyewitnesses, they still didn't have an answer two days later; they were still working on it when we left the ship.
7. Even the service staff in the premium dining areas were inconsiderate. They questioned whether or not my daughter would actually eat a steak and were very pushy trying to upsell.
8. On the private island, Carnival staff misdirected us, having us walk along a path that was intended for trams, putting my children in danger, and when we got to the stingray area, we were yelled at for walking, even though another staff member had told us to walk.
Also, on the private island, they ran out of food and didn't have forks.
Also, on the private island, we paid in advance for beach items, and when we got there, the staff working didn't even look at our tickets, just directed us to a large pile of ripped, dirty, sand-covered tubes and loungers that had obviously just been heavily thrown there the day before.
On the ship, I was told to bring this and other concerns to customer service, who told me to keep note and contact customer support when I left the boat, who have now told me to file a general complaint online using a form.
No human has been able to respond in any other way than to say fill out a complaint online.
This is a ridiculous way to treat any customer, let alone repeat, high-value customers, and sadly I believe I'll be looking for a new cruise line for my next trip as well as my entire family.
They make it easy since they also announced that they are retiring their loyalty program next year.

Thank you for the most fun cruise yet on Carnival Liberty. Sailed from NOLA April 27 until May 4, 2025.

I am trying to recognize outstanding customer service first for Joe. He was our wonderful, caring Suite 7330 attendant. Joe goes above and beyond. He honored our requests throughout the week.

Joe is so friendly, warm and kind. Thank you Joe for all your special care. You made our cruise special.

Second we want to recognize "Karin" from our Casino Bar. What a special lady.

She always warmly greeted us. She seemed sincerely happy when we came in. Karin was the reason we returned repeatedly to the Casino Bar.

Thank you "Special Lady" We left our cruise missing you and Joe. How great is that ?We love Carnival StaffWe

Greetings. I recently cruised on Carnival Mardi Gras.

I purchased a watch while on board at the Carnival Gift Shop. I paid nearly ten thousand dollars for a Rolex watch. A diamond fell out of the watch during the cruise. The persons who sold me the watch assured me that Carnival would fix the watch at no cost to me.

Im waiting for someone to pick up my watch and send it to Rolex to replace the diamond and fix the bezel (as it looks like more diamonds will fall out.) I fear that the watch may be a fake. Ive never heard of a diamond falling out of an authentic Rolex. I took the watch to Rolex and they too said the watch didnt look or feel right. However, I must send it into Rolex at a cost for them to verify if it is authentic.

Rolex told me the bezel was aftermarket, at best. And Carnival did not tell me this was an aftermarket bezel. I was told it was an authentic Rolex bezel. Rolex also said the watch felt too lightweight.

Now I just want to return the watch for a full refund. I dont feel confident that this is an authentic Rolex.