0 symbols (min 100)
Submit answer
Question:
Top Question
#34794

Cancel and reschedule.

Due to Corona virus I received an email from carnival cruise in regards to the option of canceling my april cruise and rescheduling it for another time before March 2021. I have called the carnival customer service number numerous times over the last three days to speak with someone bout canceling and rescheduling and I've been on hold for at least an hour in a half to talk to someone when your prompts say the wait time is 15 minutes.

Although my cruise isn't until march I want to talk to a live person before it's to late and I'm unable to postpone my cruise for another time. This is inexcusable of not being able to talk to a live representative of carnival cruise after calling several times and waiting 90 plus minutes to try and talk to someone !!!!

0 symbols (min 100)
Answer:
by #1839871

Due to the situation with coronavirus, Carnival Cruise Line offers its clients an opportunity to postpone their cruises for 2021. However, there are many calls at the moment and you have to patient. If your call is not urgent, you can talk to Carnival Cruise Line a bit later.

View
Give your answer Answer
Question:
#34676

Coronavirus.

I have called numerous places and keep getting the run around. Please give me a straight upfront answer.

Due to the coronavirus outbreak are we allowed to cancel our paid in full cruise and receive a full refund? We have taken 16 cruises with Carnival cruise line and scheduled for another cruise with your Legend ship, April 5-11 and we are worried about this virus. Please return my message answer As soon as possible. Kathryn O’Neal (kittyoneal012@***.com) The CDC stated do not get on a cruise ship at this time.

We are senior citizens, my husband 74 me 67. We both have health problems.

0 symbols (min 100)
Answer:
by #1839516

Based on Carnival Cruise Line FAQs, the company is temporarily pausing its service effective with sailings departing Saturday, March 14 through April 09, 2020, across its fleet of North America based ships. You can have a full refund for your cruise. A form will be sent to you via email. Nothing else is needed to complete the process other than the completion of that form.

View
Give your answer Answer
Question:
by Jamie M Flv #172748

Can a convicted non violent felon board your cruise line to & from ? I am not on probation. Thank you for your help

View
0 symbols (min 100)
Question:
by Jennifer G Vko #168804

Do I need a passport.

I have a cruise booked we are stopping in Jamaica and the Caymen Islands do we have to have a passport? Our port is out of Miami

View
0 symbols (min 100)
Question:
by Kimberly B Myc #162554

Bring Two 750ML bottles of Wine on Aruba Cruise.

Can I bring Two bottles of 750 ML on board for My cruise to Aruba leaving 11/14/2022 @ 4:00pm from Miami Florida

View
0 symbols (min 100)
Question:
by janhavi p Bpq #155851

how can we contact through the company if your family member is an employee on the cruise ship???how do i contact a family member who is an employee of the company when the person is out of reach???

View
0 symbols (min 100)
Question:
by Vicky T Woo #141374

Rested positive.

I take care my elderly mom. I am direct contact with mom and husband.

They both tested positive 5 days ago. Today, I am now covid positive. Can I cancel my upcoming carnival cruise?

Thank you. Vicky

View
0 symbols (min 100)
Question:
by Sandra P Qzv #139081

$600 onboard credit notification.

Our cruise was cancelled due to the pandemic. We opted for a FCC partly based on the assurance of a $600 onboard credit.

We finally found a Mediterranean cruise which is suitable but upon enquiry we're told that passengers were informed that the $600 onboard credit expired at the end of March 2022. I'm interested to hear whether other cruisers were notified.

I certainly wasn't. It seems really unfair considering that there have hardly been any Mediterranean options on offer

View
0 symbols (min 100)
Question:
by Carolyn K Agq #135884

About my cruise.

Hi my name is Carolyn Knoll. My sister and I supposed to go on a cruise in June 16 through the 21.

But found out the cruise had virus we did not know until the last minute so we cancel the cruise.

I like to know when will I get a refund from this cruise? Thank u

View
0 symbols (min 100)
Question:
by Louise K Gmy #125794

how to purchase cruise insurance?Need to purchase cruise insurance for my trip to Australia in October, who do Talk to? Please provide correct phone number. Thanks

View
0 symbols (min 100)
View more (13)
Ask a Question About Carnival Cruise Line
0 symbols (min 100)