Carnival Cruise Line Questions and Answers
Cancel and reschedule.
Due to Corona virus I received an email from carnival cruise in regards to the option of canceling my april cruise and rescheduling it for another time before March 2021. I have called the carnival customer service number numerous times over the last three days to speak with someone bout canceling and rescheduling and I've been on hold for at least an hour in a half to talk to someone when your prompts say the wait time is 15 minutes.
Although my cruise isn't until march I want to talk to a live person before it's to late and I'm unable to postpone my cruise for another time. This is inexcusable of not being able to talk to a live representative of carnival cruise after calling several times and waiting 90 plus minutes to try and talk to someone !!!!
Coronavirus.
I have called numerous places and keep getting the run around. Please give me a straight upfront answer.
Due to the coronavirus outbreak are we allowed to cancel our paid in full cruise and receive a full refund? We have taken 16 cruises with Carnival cruise line and scheduled for another cruise with your Legend ship, April 5-11 and we are worried about this virus. Please return my message answer As soon as possible. Kathryn O’Neal (kittyoneal012@***.com) The CDC stated do not get on a cruise ship at this time.
We are senior citizens, my husband 74 me 67. We both have health problems.
Can a convicted non violent felon board your cruise line to & from ? I am not on probation. Thank you for your help
Do I need a passport.
I have a cruise booked we are stopping in Jamaica and the Caymen Islands do we have to have a passport? Our port is out of Miami
Bring Two 750ML bottles of Wine on Aruba Cruise.
Can I bring Two bottles of 750 ML on board for My cruise to Aruba leaving 11/14/2022 @ 4:00pm from Miami Florida
how can we contact through the company if your family member is an employee on the cruise ship???how do i contact a family member who is an employee of the company when the person is out of reach???
Rested positive.
I take care my elderly mom. I am direct contact with mom and husband.
They both tested positive 5 days ago. Today, I am now covid positive. Can I cancel my upcoming carnival cruise?
Thank you. Vicky
$600 onboard credit notification.
Our cruise was cancelled due to the pandemic. We opted for a FCC partly based on the assurance of a $600 onboard credit.
We finally found a Mediterranean cruise which is suitable but upon enquiry we're told that passengers were informed that the $600 onboard credit expired at the end of March 2022. I'm interested to hear whether other cruisers were notified.
I certainly wasn't. It seems really unfair considering that there have hardly been any Mediterranean options on offer
About my cruise.
Hi my name is Carolyn Knoll. My sister and I supposed to go on a cruise in June 16 through the 21.
But found out the cruise had virus we did not know until the last minute so we cancel the cruise.
I like to know when will I get a refund from this cruise? Thank u
how to purchase cruise insurance?Need to purchase cruise insurance for my trip to Australia in October, who do Talk to? Please provide correct phone number. Thanks