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Update by user May 26, 2021

After there review, they gave me a credit of 491.00 and charged me 987.00 difference due to new billing after covid event. So to put it clear, your service is of no help because they don't care about us.

Update by user Apr 26, 2021

Poorly, bad experance with the phone calls and getting very little support.

Original review posted by user Apr 25, 2021

Hello people.

My name is Terry Penton. (terry.penton@***.com)

Im having a problem with the billing Ive received from carnival cruise line for the trip I started in 2020.

As everyone knows, covid 19 caused the cancellation of our first cruise in May 2020. I was told to re-book for later in the year so I did for July 2020. Then I was told to re-book for later and I did as told and rebooked for May 2021. As you know that was also canceled as well.

Was again told to rebook for later, so we rebooked for May 2022.

Now here is my problem! Because of covid, Ive been told that with each cancellation I would get credit for the already paid booking and only be paying for the difference for the new date cost.

If you will look at the charges I paid through my Visa, Ive paid $7954.15 for what should be only paying the so-called new price of $4695.22. THAT is $3258.93 over payment as I see it and I want to know WHY!

Could someone explain to me how to get my money back and correct this PROBLEM!

Booking details are: Please explain these billing charges!

Cost PerPaidVisa Charges PAID





Over billed$3258.9310/11/201****.344/8/202****.2010/11/201****.964522.58

I await anyones explanations!!

Terry Penton

User's recommendation: Check your billings!

Monetary Loss: $3259.

Preferred solution: Price reduction.

Carnival Cruise Line Cons: Customer service or notifications.

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It's sad to say because of covid-19 that everything has gotten so messed up, but to double dip on the customers is the worst thing to do in my mind. SAD!!!

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