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Update by user Nov 21, 2011

Tried to delete this complaint, because they posted the wrong cruise lines.But can\'t delete it. If I knew that, I would not posted on this *** *** site!

Original review posted by user Nov 19, 2011

I am writing to submit a complaint about the dining room management on the Monarch of the Seas. I was a guest in Cabin 3596 on the Monarch's Nov. 14-18 trip to the Bahamas from Port Canaveral. Originally I planned to travel with my brother and sister in law, Frank and Elizabeth , and each of us made special booking arrangements to make sure we were seated at the same dining table. My relatives became ill and were unable to travel, but my friend and I proceeded with the cruise and found our assigned places at Table 140 in Claude's dining room (early seating). The first evening was fine. The next two evenings, we used the Windjammer buffet for meals. On the fourth evening, we returned to the dining room, hoping to enjoy the special presentation farewell dinner, but found two women at our table. They told us they had been assigned to the table the second night, and refused to move or even to change chairs. I spoke to the assistant waiter who took my Sail Pass and went off to check with someone. He returned and told us just "You are welcome to join them. Please join them." "JOIN THEM"? It was my *** table!!!!!! Rather than create a scene, we left because we felt our privacy had been violated without our permission. This incident spoiled the evening for us and left a negative feeling about what had been a pleasant cruise otherwise. I have cruised several times on the Carnival line and the MSC line and never encountered this type of problem.

Our cabin steward Stephen Monteiro was very concerned when he learned what happened and went to the dining room to see what could be done. He reported back to us that the maitre d' had changed the seating. A dining room manager called our cabin about 30 minutes later to offer a private table at the second seating. By that time, my appetite was ruined, and my friend had retrieved a slice of pizza from Sorrento. I told the manager my family had paid for all four seats at the table, and should have received the privacy it desired. If he wanted to change seating, he should have asked my permission ahead of time. We would have been glad to be relocated to a 2-seat table.

All the dining staff received the RCL-recommended gratuities from us, and we left extra for Stephen for his efforts to make amends. My brother and sister had to cancel 3 hours before the ship sailed, so they could not get a refund, and the tips were still giving to the dining management.

My family and I are making plans for another cruise next spring. My brother is a fan of RCL but after hearing of this incident, both he and I are hesitant about traveling with RCL again. Our family has been taking cruises once or twice a year for the past 15 years.

Review about: Carnival Cruise Line Cruise.

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Anonymous
York, Pennsylvania, United States #963950

And what exactly is your complaint?

Anonymous
Winter Park, Florida, United States #949377

MONARCH OF THE SEAS IS A ROYAL CARIBBEAN SHIP AND NOT CARNIVAL

Anonymous
#378349

Jay...Dude...If you had a bad time over this tiny little incident, it is all on you.Why didn't YOU tell the dining room management that two of your companions wouldn't make the cruise and that it would be okay to be seated at a table for two?

Or your room seward for that matter?

And seriously, you simply picked the wrong option when choosing the company to complain about.Come on dude, take a bit of personal responsiblity here.

jay148
#377779

Even if I did dine at the buffet,(which I did not) What the *** was this *** to give my table away?Do you know what RESERVE means? I guess not!

Anonymous
#377668

Sounds like you gave up your table/seats to attend the buffet. What did you expect?

jay148
#377622

PISSED CONSUMER HAS POSTED THE COMPLAINT IS TOWARD CARNIVAL CRUISE LINES.."IT IS NOT" IT'S TOWARD ROYAL CARIBBEAN..NOW I'M PISSED AT THEM.THEY EDIT THESE COMPLAINTS. THEY SHOULD POST THEM CORRECTLY. I NEVER HAD A COMPLAINT AGAINST CARNIVAL CRUISE LINES.

cohena2
#377611

First you said this happened on Royal Caribbean and now you say it happened on Carnival Cruise Lines. Which one is it? Hard to keep your lies straight isn't it?

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