Carnival Cruise Line Phone Numbers and Emails

Toll-Free Number:

  • (800) 929-6400

Customer Service:

  • (800) 929-6400
  • (800) 764-7422

Technical Support:

  • (800) 845-2599
  • (800) 764-7419
  • (800) 438-6744
  • (888) 441-7575
  • (305) 599-2600
  • (800) 358-2550
  • (888) 227-6482

Carnival Cruise Line Emails:

Customer Service
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Carnival Cruise Line Contact Information

Carnival Cruise Line Website:

Carnival Cruise Line Online Chat:

Corporate Office Address:

3655, 87th Ave
Miami, FL 33178-2428
USA
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Carnival Cruise Line Rating Based on 238 Reviews

Rating details

2.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Number of Destinations

Rating stats

Rating trend

Summary of Carnival Cruise Line Customer Service Calls

160 TOTAL
CALLS
03:52 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carnival Cruise Line Customer Service?

Request for Information Question:

  • “Looking for job”
  • “I have information on a lawsuit that somebody my name is a Julie Bennett has against y'all and I have information that would help you all help you all to win your case against her because I don't believe in what she's doing is right and it's fraud an”
  • “Question about my cruise”

Activation/ Cancellation Question:

  • “To cancel my cruise”
  • “Cancellation”
  • “I spoke to someone who said carnival would be sending me back my taxes and other fees when I canceled my cruise buzz1984@msn.com 9xjw34 want to know if they did it yet”

Refund Question:

  • “Refund”
  • “Waiting for refund from 3/2020”
  • “Refunds”

Payments and Charges Question:

  • “I need a copy of our final bill”
  • “Transfer of Deposit to new Booking”
  • “We were told our cruise was still eligible for the military discount to be applied, and we just needed to send a copy of the DD2, which we did by email, to the email address given, and a couple of days later, we were told we couldn’t get it. This w”

Cards Question:

  • “Gift cards carnival has of ours”
  • “To ser why they have not puty money back on mr card”

Staff Question:

  • “Customer service”
  • “Would like to speak to someone about customer service”

Product/ Service Question:

  • “Food poisoning”
  • “To book a 7Day Trip, leaving from NewJersey”

Employment Question:

  • “Can't get paid”

Return/ Replace Question:

  • “Changing cruise date”

Website/ Application Question:

  • “Your website has been messed up for over 2 weeks and it will not let me check out for Faster to the fun which is showing as available”

Other Question:

  • “Change person in my room”
  • “Cruising”
  • “Information ab booking”

About

Carnival Cruise Line Terms of Service
Prices subject to change without prior notice. Taxes, Fees & Port Expenses are additional per guest. Offer is capacity controlled and applies to new individual bookings only. Offer is not available on all departure dates and ships. Some restrictions (including stateroom/category availability) apply. Ships' Registry: The Bahamas, Panama & Malta. Cruise rates are in Carnival Cruise Line dollars, per person, based on double occupancy, capacity controlled and subject to change at any time without prior notice. Full payment is required at the time of booking for all guests to secure confirmed accommodations. The full payment is non-refundable and non-transferable. Offer is not combinable with any other discounted or promotional offer. Group bookings are supported. Amenities are must buy up. Offer is not available to Carnival Australia sailings.
To read more: http://www.carnival.com/legal/specials-terms-conditions.aspx
Carnival Cruise Line Privacy Policy
There is nothing more important to www.carnival.com than the safety of Company's guests. Comprehensive, fleet-wide security practices have been in place for many years, which include the reporting of alleged crimes to the FBI. Public reporting requirements, mandated by this law, are unique to the cruise industry and similar requirements do not exist for other travel suppliers such as airlines, hotels and theme parks. It is worth noting that these alleged incidents are no longer under investigation by the FBI and may have been reported without sufficient evidence. Additionally, it is most important to put these statistics within proper context so that everyone can understand that the incidence of crime on board is very small given the large number of guests Carnival Cruise Line carry. With 23 of Company's 24 ships currently sailing from The Company ports, www.carnival.com carry more guests in North America than any other line.
To read more: http://www.carnival.com/about-carnival/legal-notice/privacy-policy.aspx
Carnival Cruise Line FAQ
To read more: https://www.carnival.com/help
Top Carnival Cruise Line Services

Cruise, Customer Care, Cruise Booking

Top Carnival Cruise Line Products

Room, Account, Gift Card

Carnival Cruise Line Pros and Cons

Pros: Dining room and cabin stewart, Nice crew members, Food was plentiful and good, Particularly the dining room staff, Have ben great untill now

Cons: Poor customer service, Customer service is a joke, Arrogance of most management, Untruthful customer service, Refund policy

Related Companies

Holland America Line, Princess Cruises, Costa Cruises, Seabourn, Cunard Line

Summary

Carnival Cruise Line is an American company. The company specializes in different traveling services. Carnival Cruise Line offers a vast range of quality cruise vacations. The tagline of the company is: "The world's most popular cruise line." Besides, Carnival Cruise Line provides a lot of other traveling related services such as shore excursions, interesting onboard experience and much more. Carnival Cruise Line offers a number of different cruise packages such as Bon Voyage Package and a number of various destinations. The company is well known for its Fun Ships. Carnival Cruise Line offers many discounts and rebates to its loyal customers.

Carnival Cruise Line reviews and complaints

Carnival Cruise Line is ranked 19 out of 180 in Cruises and Ships category

Area Served

USA

Payment Methods

MasterCardVISA

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