Contact Carnival Cruise Line Customer Service
Carnival Cruise Line Phone Numbers and Emails
Toll-Free Number:
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(800) 929-6400
Customer Service:
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(800) 845-2599
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(800) 764-7422
Legal:
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(855) 845-2599Privacy Inquiries
Carnival Cruise Line Emails:
Carnival Cruise Line Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carnival Cruise Line Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carnival Cruise Line is (800) 929-6400. 67% of consumers used this number to address their issues and concerns. Meanwhile, 72% of users reported contacting a real person successfully by dialing the phone number (800) 845-2599.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Carnival Cruise Line may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carnival Cruise Line Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carnival Cruise Line is (800) 929-6400. 67% of consumers used this number to address their issues and concerns. Meanwhile, 72% of users reported contacting a real person successfully by dialing the phone number (800) 845-2599.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Carnival Cruise Line may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Carnival Cruise Line mainly because of request for information, product/ service, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Carnival Cruise Line is guestsolutionssupport@carnival.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Carnival Cruise Line Customer Service?
Most Popular Number:
| Total calls: 2 252 | Issues resolved: 63 | Last call: Feb 10, 2026 |
Contact Information
Carnival Cruise Line Website:
Carnival Cruise Line Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (EST):
Monday - Friday: 9:00am - 10:00pm
Saturday - Sunday: 9:00am - 6:00pm
Carnival Cruise Line Customer Service Reviews
I cannot get through to Carnival's Customer Service line, none of the automated prompts allow you to speak to a live agent. After my email was read by Carnival, they directed me to a guest services department to check on my Sail and Sign card charges.
They did not read that my charge in question was made before I sailed. I emailed them again and I'm waiting for a response.
They called me back pretty quickly, but refused to take responsibility for the problem. They blamed the travel agency. I dont think the travel agency assigned a cabin number, nor did they give us our boarding pass and luggage tags.
Great, polite and professional. I like the service experience I had with the service personnel I spoke to.
The personnel person was friendly, understanding, respectful, patient and kind. I was really happy with the results.
Thank you for assistance in helping me to resolve my issue. Nonetheless, I had a great Carnival Cruise.
No help all automated service is bad no live operator to talk with to resolve issue I am having so hope now someone will contact me
How Good is Carnival Cruise Line's Customer Service?
Summary of Carnival Cruise Line Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carnival Cruise Line?
Request for Information Question:
- “Enqury about a canceled transaction”
- “About my booking”
- “Visa appointment confirmation letter”
Payments and Charges Question:
- “Overcharge”
- “I believe i got over charged on my cruise”
- “We have been charged chargers we are unaware of.”
Product/ Service Question:
- “Problem with cruise”
- “Damage to my personal property from overflow from the Toilet in my State room 1368, Booking number Z1BT89”
- “Damage to my purse and carry on cloth bag that got damage. And the housekeeping Supervisor came check and seen that my purse was wet and carry on cloth bag was damaged and she walked out the my state room without saying a damn thing and y’all answe”
Refund Question:
- “Refund on cruise”
- “Refund on post cruise Sail and Sign card”
- “Refund”
Activation/ Cancellation Question:
- “My ticket reservation got canceled”
- “Canceling my cruise”
- “Someone cancel my room unauthorized and I suppose to cruise at 4 pm”
Account Question:
- “Too much money has been taken out my bank account”
- “This is the 5th time I’ve rang and I want something done today my emails are coming up with other peoples names on them I want them off asap”
- “Account”
Return/ Replace Question:
- “Email changed”
- “To change my dining room time”
- “Property not returned”
Shipping and Delivery Question:
- “We were 3 hours late with our arrival and I had to pay another $500 to get home and waited 8 hours at the airport my cruise was on the vista arriving the Sunday I port Canaveral I would like some compensation please”
- “Missing item that we ordered on chip”
- “Have not recieved refund yet”
Cards Question:
- “14 year old Son left his school ID at home but we have his original birth certificate and social security card. Does he need a photo ID”
- “My card balance”
- “Can you use gift cards other than Carnival gift cards on the ship?”
Staff Question:
- “To leave a compliment for a staff member”
- Carnival Liberty Cruise. Staff recognition
- “Can't add room to cruise manager”
Employment Question:
- “Job regarding”
- “Job”
- “Job enquiry”
Website/ Application Question:
- “Website won’t work properly”
- “Problem on website”
- “My application for hire”
Other Question:
- “Ned to add someone to a room”
- “Book a”
- “I would like a Winn- Loss statement”
Compare Carnival Cruise Line Customer Service To
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