Contact Carnival Cruise Line Customer Service
Carnival Cruise Line Phone Numbers and Emails
Toll-Free Number:
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(800) 929-6400
Customer Service:
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(800) 845-2599
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(800) 764-7422
Legal:
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(855) 845-2599Privacy Inquiries
Carnival Cruise Line Emails:
How to Contact Carnival Cruise Line Customer Service?
Most Popular Number:
| Total calls: 2 165 | Issues resolved: 56 | Last call: Apr 21, 2025 |
Carnival Cruise Line Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carnival Cruise Line Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carnival Cruise Line is 8009296400. 66% of consumers used this number to address their issues and concerns. Meanwhile, 69% of users reported contacting a real person successfully by dialing the phone number 8008452599.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Carnival Cruise Line may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carnival Cruise Line Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carnival Cruise Line is 8009296400. 66% of consumers used this number to address their issues and concerns. Meanwhile, 69% of users reported contacting a real person successfully by dialing the phone number 8008452599.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Carnival Cruise Line may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Carnival Cruise Line mainly because of request for information, product/ service, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Carnival Cruise Line is guestsolutionssupport@carnival.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Carnival Cruise Line Website:
Carnival Cruise Line Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (EST):
Monday - Friday: 9:00am - 10:00pm
Saturday - Sunday: 9:00am - 6:00pm
Carnival Cruise Line Customer Service Reviews
Our reservations were cancelled by a scammer who had gotten information from me. They were able to reinstate it with some room changes and hours on the phone.
Need to know if I'm entitled to refund since um missed port Bimini due to weather Like Port taxes and any other fees
Carnival has truly awful customer service. Two tips that might help you:
1.
Do not get the Carnival credit card to get a discount on your cruise. I signed up for the deal to get $200 off with the card, but then it would not allow me to book the cruise on the card to get the supposed discount. I called the bank that issued the card, they said it was a Carnival issue and to call Carnival. I called Carnival, they said it was not them, and to call the bank.
Carnival advertises this deal to you by email and website so I wanted them to honor the discount. They made me fill out a complaint form online and never responded. I never got my $200.
2. BRING A PASSPORT.
The Carnival website says you can travel with a state ID if you leave and return to the same port and only go to Mexico. They repeatedly email you and say a passport is highly suggested but not required. The communications we got said this several times over and referred to a "real" ID which was confusing because in fact you need an enhanced ID to travel without a passport or birth certificate, which is only issued in five US states, so you probably don't have one. A REAL ID IS NOT SUFFICIENT.
There are stories all over the internet of passengers who thought they could travel with a Real ID and were then denied boarding. I do not know, given these repeated stories from multiple travelers, why Carnival does not change their communication to be clear about what you need. Carnival does not care. They will not let you on the ship, and write into their contract that it's your job to know what you need even if they tell you something different.
We were denied boarding, got no refund, and got a stock letter from Carnival saying it was our problem and the money was just lost--thousands of dollars!
Carnival customer service was just terrible. They were rude to us at the port, did not offer any solutions, told us there was no way to talk to anyone at Carnival by phone and we had to submit a form online, and then sent a stock email saying too bad, no refunds for you.
They are the frontier airlines of cruise lines--they just absolutely do not care about their communications to you or even showing a modicum of kindness when there is a problem. I will never buy from Carnival again in my lifetime
Very poor unwilling to help long time customer.Not surprised.
I have moved on looking at other cruise line for future cruises.
How Good is Carnival Cruise Line's Customer Service?
Summary of Carnival Cruise Line Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carnival Cruise Line?
Request for Information Question:
- “Need help with changes”
- “Need to speak to someone about an issue on last cruise”
- “Question about charges on my account”
Payments and Charges Question:
- “No bank charges”
- “Payment not showing up”
- “Payment extension”
Product/ Service Question:
- “Casino check expired”
- “I got a problem with my account and I’m trying to resolve it, but I have nobody who could help me. I’ve been emailing and I never get answers.”
- “Sick possible food poisoning”
Refund Question:
- “Refund going to right debit card”
- “Refund hasn't been put back on my csrd”
- “Refund for charges did not make”
Activation/ Cancellation Question:
- “Someone cancel my room unauthorized and I suppose to cruise at 4 pm”
- “Cancellation”
- “Cancelation”
Account Question:
- “To see if 2 of us can get on the 6:00 dinner time with 8 of my family members starting July 21, 2025 to. July 30”
- “Cannot log into account. I have a VIP account number. Dont remember user name PW or email. I am not upset, but don't know whom to call.”
- “Team members stuck in Washington DC”
Return/ Replace Question:
- “Email changed”
- “To change my dining room time”
- “Property not returned”
Shipping and Delivery Question:
- “Missing item”
- “Missing items”
- “Lost item”
Cards Question:
- “14 year old Son left his school ID at home but we have his original birth certificate and social security card. Does he need a photo ID”
- “My card balance”
- “Can you use gift cards other than Carnival gift cards on the ship?”
Staff Question:
- “Can't add room to cruise manager”
- “Poor customer service”
- “Guest care Dept person rude.”
Employment Question:
- “Job interview”
- “Security jobs”
- “Asking for job vacancy”
Website/ Application Question:
- “Problem on website”
- “My application for hire”
- “Site down”
Other Question:
- “Lost luggage”
- “Missing luggage”
- “Transfer”
Compare Carnival Cruise Line Customer Service To
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