Not resolved
2.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
Staff
Website
4 comments

Their professionalism and customer service is horrible I boarded a cruise for 7 days, upon one of the destinations in Bahamas I was left behind due to losing track of time while spreading my deceased Son ashes in the ocean so all my luggage was left on the cruise.I was told I could not pick them up they would have had to ship them to me.

I received my luggage about 9 days later that was destroyed and my items were stolen contacted them to do a complaint they said go through Fedex Fedex blames it on Carnival I never got my stuff resolved they try to send me a $100 check and told me that they're not responsible for any items damaged but nor did they offer for me to pay for a damage waiver or insurance.My items were new with tags my luggage pieces alone was worth way more than $100

Chandler94 wrote the review because of poor customer service at Carnival Cruise Line and attached a photo. Reviewer claimed that he or she wants Carnival Cruise Line to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Carnival Cruise Line and carnival cruise lines cruise for you to read. This information may help you with your purchase decision.

Had an Experience with Carnival Cruise Line?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
California, United States #1098239

How is this the cruise line's fault?

Chandler94
to Anonymous #1100719

Its the cruise lines responsibility to have an additional Avenue in place if any situation occurs regarding the person's items. Is called CUSTOMER SERVICE RELATIONS. I was not asked or allowed to purchase insurance either allowed to pick up my item from the port to make sure my personal items were secured, so yes it would be their responsibility to ensure that my items were received correctly and not damaged or stolen.

Anonymous
to Chandler94 #1135389

It was your responsibility to get back to the ship where you left your possessions on time, just like the thousands of other cruisers did...I understand the sympathy grab with the ashes and everything, but you still knew when boarding was and should have had an additional Avenue in place for keeping track of the time. A stop watch with an alarm, for example.

Anonymous
to Chandler94 Pretoria, Gauteng, South Africa #1183229

But wasn't it YOUR responsibility to get yourself back on board the ship before it set sail again? Had you done so, you would not have been separated from your belongings, correct?

You May Also Like

Royal Caribbean - Cruise Review from Boynton Beach, Florida Royal Caribbean "The Journey Begins! My last cruise on Royal Caribbean was approximately 10 years ago. I had the pleasure of sailing on Serenade of the Seas in an Owners Suite...." Read more Carnival Cruise Line - Disappointed Carnival Cruise Line "See Carnival Cruise Experience To whom it may concern: My husband and I went on the Carnival Splendor on September 24, 2016. This was not my first cruise with Carnival, nor..." Read more Carnival Cruise Line - Recent CCL Employee Fired with no Notice Carnival Cruise Line "After being a loyal, committed employee with CCL of 8 years, recently I was awarded a new contract on the "Miracle', set out to sail from Longbeach, CA for 6..." Read more Carnival Cruise Line - Cruise Review from Skipperville, Alabama Carnival Cruise Line "Good afternoon Carnival my name is Wanda Morris my booking number at the time was 7S9LW9 my carnival # is 0043669531 I book this cruise for July 23rd 2015 I..." Read more Richmond American Homes - Fixing issues after move in Richmond American Homes "First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should..." Read more Dominos Pizza - Experience sucked Dominos Pizza "Ordered 2 pizzas two chicken bacon ranch sandwiches which it what we normally order. The meat on the sandwich was not bacon it was very thick and chewy. I called..." Read more Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Lbc Express - I RETURNED MY ITEM TO LAZADA LAST JULY 3. Lbc Express "I contacted Lazada and they said that they didn't receive the returned item, and they are waiting for LBC to send it. Like wtf LBC? "July 05, 2017 Forwarded to..." Read more