Product: Carnival Cruise Line Customer Care Clear all filters (0 of 57 reviews match)
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This was our first cruise, 'Netta Trahan and Gregory Trahan. We depended on Carnival Cruise employees to tell us what we need to board, I was told that I could use my DL, when we got there to board I was told that I could not go without my Birth Certificate, we where...
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Anonymous
Nikmik

How old are you??? This was not a communication problem with Carnival and completely YOUR fault. It is your responsibility to know what documents you need when traveling anywh...

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Carnival Cruise Line Customer Care
#1395816
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On sept 20th 2018 i boarded ship and a porter assisted me with baggage. Later that day i decided i wanted to capture some footage with my Gopro 5 hero only to find out it was stolen by a carnival employee. I went to service desk only to have the security team turn my...
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2.1
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Carnival Cruise Line Customer Care
#1364962
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We were scheduled to leave new orleans la port at 4:00pm. We were cominf from Memphis tn, i contacted to let yhem know we wrre having car trouble and we wouldnt make yhe early check-in and the woman said that we had till 3:00pm she was going to document it and if we...
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3.8
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Carnival Cruise Line Customer Care
#1357680
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Used my debit card for onboard purchased. My husband had had a few drinks and went to spend his $200 credit at the casino. After a few hours in the sun I went to find him falling over drunk in the casino. He couldn’t even walk from the free shots they kept bringing...
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2.6
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Carnival Cruise Line Customer Care
#1353615
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I would like to say this for a future cruise I am to set sail on September 16th 2018 for my wedding and I didn't know until now that everyone in the same stateroom if 21years or older they must buy the same cheers program I called to see about having this issue fixed I...
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Carnival Cruise Line Customer Care
#1352778
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On May 24th, My 3 kids and I tried to board on. We had forgotten our birth certificates. Had traveled a long way. This was a graduation gift for all 3 of my kids. First time for everyone, including myself. I paid 1833. I feel like I should be reinbursed for at least...
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Anonymous
Lisa Sullivan

Your fault. Not cruise line. Why should the cruise line sail with empty cabin because YOU FORGOT the critical documents.

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Carnival Cruise Line Customer Care
#1270963
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SO its almost a month and no one has responded or reached out to me in reference to ny HORRIBLE TREATMENT complaint or the 4 others , it is so sad however what Carnival don't know is that in my group of over 100 people 27 of them are travel agents and event planners,...
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Anonymous
DONE 95

I AGREE WITH ALL CUSTOMER'S I HAD THE WORST TIME OF MY LIFE ON THE ECSTASY POOR CUSTOMER SERVICE, SEWER SMELL IN MY ROOM AND ROOM SERVICE CALL GOT ROOMS MIXED UP, AND UNDERSTA...

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Carnival Cruise Line Customer Care
#1226659
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CARNIVAL DAVID CAIN AND VINCENTA you guys work for Carnvival and you deleted my complaint responses to your comments I'm not sure if you deleted the whole post but I will have my friends check. nevertheless you made your smart insensitive comments then deleted my...
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Carnival Cruise Line Customer Care
#1205588
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THE numbers here are disgusting over 300 complaints and only 4 resolved is frightening; however my cruise where I am taking over 100 people have not yet sailed, we are on the Vista in April and this is m 4th cruise which every year gets bigger and bigger. Carnival...
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Anonymous
M mcbeth

Carnival.com

Anonymous
Allan kearse

I have sail with carnival four times each time I enjoyed my experiences on Carnival but recently some issues involving the farragut and friends reunion leaving April 29th on t...

Product
Carnival Cruise Line Customer Care
I liked
  • All other cruises
I didn't like
  • How they handled the situation
#1205515
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September 19, 2017 Alan Fox Chairman & CEO Vacations To Go 5851 San Felipe Street, Suite 500 Houston, TX 77057 Arnold Donald, CEO Carnival Cruise Lines Corporate Headquarters 3655 NW 87th Avenue Miami, FL 33178 Dear Mr.Fox and Mr. Donald: I am writing regarding the...
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Anonymous
gmcjhill

This issue has been resolved after months of asking for my money. I personally will never take a Carnival Cruise. Their names state it all. They have a carnival like atmospher...

1.0
Product
Carnival Cruise Line Customer Care
I didn't like
  • Customer service
#1117677
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