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My husband and I have booked a cruise thru Carnival for March 2013. It is now September 26, 2012.

We were booked under their "Early Saver" program. My daughters friend could not make the cruise but was replaced with another friend. Same amount of people and same amount of rooms still booked. Carnival is charging me $300.00 for the new person and issueing me a credit to be used for a future cruise.

I questioned why would we be charged since its not taking money from them. Same people and rooms, just name change, not a cancellation! They are like zombies! They all read from a script and when you ask for the coorperate office or someone higher to speak with they just transfer you to another customer service rep!

I think we probably spoke to all the reps at this point and still got the same answer: its an Early Saver program and non-transferable. First of all, they need to take the Saver work out of the equation. I am not saving anything! I'm actually being charged double for one passenger!

Since our cruise is six months away, they have not printed up tickets at this point nor have they done any paper work on our behalf. Why not make a customer happy and when you do print the tickets up just print the new persons name...We have cruised two other times with Royal Carribean and they would bend over backwards to make the customer happy! What a mistake we made by trying to Cruise with Carnival. There is absolutely no customer service.

Rules are rules not matter how little the change may be and no matter how far in advance they are. Carnival did not seem to care if we were upset, canceling or never going to cruise with them again. Rules are rules! Well, guess what, life goes on but I will make sure to never, ever cruise with them.

I am losing my $1500. deposit at this point because I don't even want to step foot on the boat. Can you imagine how thats run? We consider ourselves fare people and are not asking for anything that not fare.

To have a booking six months in advance with first time cruisers that are only asking for a name change and to ignore their frustration is amazing. Not one representative from Carnival could explain how they think its the right thing to do to charge another $300. fee is scarey. I asked what the company would be losing by me making a name change.

Not one person could answer! Remember, same amount of passengers in my party and same number of rooms!

Hello, is anyone at Carnival able to speak to a customer without reading from the scripted card! I am hoping that others will read my review BEFORE signing up for this cruise.

Location: Massapequa, New York

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Guest

Carnival has the worst servive of any cruise line I have sailed on. We boooked early with a so called low price guarantee.

Because our boat 12/2/12 was converted to a Drag Queen cruise CARNIVAL cut rates because so many people canceled. we applied to get the lower price offered the week before the cruise. Customer service (NOT REALLY any service)made any excuse possible not to give us the lower price the they guarantee.

I sent them all necessary documentation and made at least 6 phone calls but no refund for me. I will never sail with them again!

Luwanna Ovr

We are also booked on a March 2013 cruise with Carnival. I do not like the Early Saver program they have started and will not use it.

I have read thoroughly their rules and they are clear......no cabin changes, no date changes, no cancelations, no name changes, no refunds. NO NOTHING! I am sorry for the extra cost you have to pay but it is clearly stated what the rules are for booking an Early saver cabin.

That is why it is an early saver, there are many stipulations and I am not willing to take all those chances so we booked a regular price cabin. :sigh

Guest

Oh no....you again.

Guest

It is clearly not Carnival's fault that you had no clue what you were doing when you booked Early Saver.

The restrictions for Early Saver are clear.

Just because Carnival is not telling you what you want to hear does not mean it is bad customer service...it simply means that you are being unreasonable.

Next time know what you are doing before you book a cruise....

Guest
reply icon Replying to comment of Guest-550396

One more way to take advantage of the customer and customer's problem. What rules?

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