Carnival Cruise Line
Reviews and Complaints
Get ahold of anyone to talk to
Preferred solution: to talk to a real person regarding my issue
User's recommendation: if you have a question and need to talk to a real person, carnival cruise is not the cruise line for you
Rescheduling Cruise due to Omicron
- Food was plentiful and good
Horrible customer service
Preferred solution: Full refund
User's recommendation: I would recommend looking at customer service reviews for the cruise line before booking
Problem cancelling cruise
Preferred solution: Full refund
User's recommendation: Call the moment they open. You will still be on hold approximately 1 hour, but you WILL be answered eventually
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty to cancel
Preferred solution: cancelation confirmation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3rd Time bait and switch
My fiance and I have cruised many times on various lines and I often set up groups to go on trips. The past 3 times I was booked on Carnival they changed the itinerary to somewhere I did not desire to go to because I was there many times before and had my fill.
Two of the last three changes were done while we were already on board, and the last most recent we had an email sent to us 3 weeks before we were to leave. And as the contract says no refund of your deposit! What's up with that? They changed my whole trip that I didn't even consider or want to go to the changed itinerary that they said we were now going to.
Clearly they have become another Bait and Switch company that has no regard for the customers want's and needs. They will not be even considered for my next group.
Someone should let them know they are not the only game in town! Andrea Pasukinis and Charles Nuss
Preferred solution: Full refund
User's recommendation: Please be aware of these practices, your spending a lot of your hard earned money to not get what you want. Worst of all not get your whole deposit back for something you didn't even purchase
Got wrong suitcase at port
Preferred solution: Get suitcase & get ladies to her
I can’t get ahold of anyone
Preferred solution: Questions answered about my upcoming cruise
Vipf number
User's recommendation: Make sure you know your Vipf number before you book online. In my new booking, the computer program was supposed to look up and apply my Vipf number. Instead, it assigned me a new number with no previous cruises or benefits.
Meechie73@***.com
Bill pay
Preferred solution: To talk to a person
Question about my refund
- Could not get my full refund
- Contacting them for assistance
Preferred solution: Full refund
User's recommendation: Be ready to hold a long time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Canaveral, FloridaLost item ipad in room 7360 on the the magic
- I was very happy with the water pressure in the shower
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, South CarolinaI need my booking number to do my attestation vaccine let her
Preferred solution: My booking number for an upcoming cruise this November 20
Can't login
User's recommendation: Don’t bother it doesn’t work, been trying for a week.
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Their customer service lines are down due to Covid. They only respond via email
TOTALLY AGREE. WHAT A SCAM