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Contacted carnival losf property in U.S.A. and Sydney at 11.30 am on day of disembarkation before new passengers got in to the cabin got the run around end result being 3 months later and still have not had an answer from Carnival even though travel agent followed up...
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2.6
#1118874
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Just returned from my 3rd and absolutely last Carnival cruse. I understand having to deal with TSA but having to show my boarding pass 6 times to Carnival employees is completely excessive. I made an appointment for boarding between 2 and 230 pm. It was 330 when I...
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2.1
I liked
  • Guys burgers
I didn't like
  • Being singled out because i vape
#1118385
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September 19, 2017 Alan Fox Chairman & CEO Vacations To Go 5851 San Felipe Street, Suite 500 Houston, TX 77057 Arnold Donald, CEO Carnival Cruise Lines Corporate Headquarters 3655 NW 87th Avenue Miami, FL 33178 Dear Mr. Fox and Mr. Donald: I am writing regarding the...
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1.0
I didn't like
  • Poor customer service
#1117677
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Carnival Cruise Line - Nightmare

Carnival Cruise Line
#1107930
1.1
Details
Booked a cruise we did not get do to storm . Carnival now says they can only give a partial credit not a refund.This company is terrible and i will never do business with them again.
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Carnival Cruise Line - REFUND OF PENALTIES
1/1

Carnival Cruise Line - REFUND OF PENALTIES

Carnival Cruise Line
#1104959
Booking # 8DN7B6 Booked on the Facination Sale date: 12/3/17. Booked under: Hazel and David Melbourne Here is proof of who I am and my address. I am a long time loyal platinum customer of carnival. I was affected by hurricane Irma. I will greatly appreciate a full refund. Thank you for looking into this matter.
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Carnival Cruise Line - No refund

Carnival Cruise Line
#1065122
1.0
Details
WE bought insurance in case we had to cancel and when we had to cancel they claimed all of our deposits and insurance was no refundable never had a contract What a rip off
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Carnival Cruise Line - Charge the wrong bank card on file

Carnival Cruise Line
#1043351
3.3
Details
Yes they charged the wrong Card on my account sail and sign account which generated over $350 of overdraft charges.
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Quality of Accommodation
Quality of Food
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Value for money
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I am Joan wanas My sister Elaine Smigocki booked a free cruise given by the Tropicana casino.. We booked this for October 22 on the carnivalpride out of Baltimore, booking #8CS9N4...We upgraded to a balcony cabin and was charged almost $400...Unfortunately, we had to...
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Anonymous
Anonymous

Check the paperwork. They will not usually do a refund. Period

1.0
#1112093
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one of which is during the time that I took my cruise with my son I dealt with a lot of distressing things that I should never have had to deal with on a bucket list cruise I met a lot of people and all of which were wonderful but the fact of the matter is I got food...
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#1111055
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I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on Carnival Pride (BOOKING # Is 6PT3P7 ) The amount paid was off of my credit card ending in 2274 from Navy Federal. Because of the Hurricane in the Caribbean...
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5.0
#1109654
Reply to reviews
I cruised on the Carnival Pride 9-10-17 thru 09-17-17. The original cruise was supposed to sail to the Caribbean. Due to Hurricane Irma, the itinerary was changed. We sailed out of Baltimore to St John & Halifax Canada. I was looking forward to warmer weather. but...
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2.3
I liked
  • Cabin steward
I didn't like
  • Overall cruise
#1107413
Reply to reviews
My husband and I went on a carnival cruise for our honeymoon. When we boarded the ship we went to see our room and were told by an employee that our room wasn't ready so we had to leave for another hour but we could leave our bag. We had our birth certificates in the...
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3.1
I liked
  • Staff was awesome if you are not having a problem ports were fun
I didn't like
  • Having our items stolen and not being taken seriously
#1102967
Reply to reviews
Carnival sells 3 different levels of internet. We purchase the most expensive which made claim to be able to Skype, FaceTime, and many other applications. During our 7 day cruise, I wasn't able to skype or FaceTime. Internet pages took 4+ minutes to load. I wasn't...
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2.4
I liked
  • Food
I didn't like
  • Untruthful customer service
  • Greed
#1098949
Reply to reviews
i was put in room that had fold down bed at foot of bed..i had to get on hands and knees to get to my side of bed..they said i choose this room and had paperwork to prove .another word kiss my a..i was on cruise with grandaughter and wife..im 70yo..this should have...
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1.9
I liked
  • People
I didn't like
  • Room r193
  • Room
  • How they handled the situation
#1083568
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